Terms of Service

These terms are an agreement between [PLACEHOLDER: legal entity name] (“we”) and the organisation that creates a Brihat Lekha account (“Customer”), and apply to every user the Customer invites. By creating an account or using the service you accept them on the Customer’s behalf and confirm you are authorised to do so.

1. The service

Brihat Lekha lets you draft business, HR, corporate and tender documents from templates and with AI assistance, store them, collect approvals and comments, and export them. We may improve or change features; we will not materially reduce the core service during a paid period without notice.

2. Not legal advice

Templates, clauses and AI-generated text are drafting aids. They are not legal, tax or professional advice and may not suit your situation. You are responsible for reviewing every document, and for taking professional advice, before you sign, submit or rely on it. AI output can be inaccurate or incomplete.

3. Accounts

Keep your password confidential and tell us promptly about any unauthorised use. The Customer’s owners and admins control who joins the organisation, their roles and approval rules, and are responsible for the actions of the users they invite.

4. Your content

The Customer owns the documents and data it puts into or creates with Brihat Lekha, including AI-generated drafts. You grant us a limited licence to host, process and transmit that content only to provide the service. We do not use your content to train AI models. You are responsible for having the right to use the information you enter, including personal data of others, and for complying with the law in doing so.

5. Acceptable use

• Do not use the service to create documents that are forged, fraudulent, misleading or unlawful, or to impersonate any person or authority.
• Do not try to access another organisation’s data, probe or overload the service, or work around usage limits.
• Do not upload malware or content you have no right to share.

We may suspend access that breaks these rules or threatens the service, and will tell you why unless the law prevents it.

6. Plans, AI credits and payment

Paid plans are billed in advance through Razorpay for each billing period and renew automatically until cancelled. AI features use AI credits; a plan includes a monthly allowance and additional credits can be bought. Credits are used when an AI action runs and are returned automatically if it fails. [PLACEHOLDER: whether unused plan credits carry over, and the refund policy for plans and credit packs.] Prices are shown in INR and are exclusive of GST, which is added as applicable.

7. Availability and support

We aim to keep the service available at all times but do not guarantee uninterrupted access. Support is available at [PLACEHOLDER: support email]. [PLACEHOLDER: any uptime commitment or service credits for paid plans.]

8. Confidentiality and security

We keep customer content confidential and protect it with reasonable security measures described in our Privacy Policy. Our processing of personal data in customer content is governed by the Privacy Policy and [PLACEHOLDER: data processing addendum, if offered].

9. Liability

To the extent the law allows, neither party is liable for indirect or consequential loss, or loss of profit, revenue or data, and our total liability arising out of these terms in any twelve months is limited to the fees the Customer paid us in that period. [PLACEHOLDER: lawyer to confirm carve-outs and cap.]

10. Ending the agreement

The Customer may stop using the service and delete its organisation at any time from Team & settings. We may end these terms on [PLACEHOLDER: notice period] notice, or immediately for serious breach. After the organisation is deleted its content is removed as described in the Privacy Policy; export anything you need first.

11. Governing law

These terms are governed by the laws of India. Disputes will be resolved by arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator, seated at [PLACEHOLDER: city], in English. Subject to that, the courts at [PLACEHOLDER: city] have exclusive jurisdiction.

12. Changes to these terms

We may update these terms. For material changes we will give at least [PLACEHOLDER: e.g. 30 days] notice by email or in the app; continuing to use the service after that means you accept them.

Questions: [PLACEHOLDER: contact email].